Privacy Policy
How we collect, use, and protect your information
Last Updated: April 27, 2024
Hail Fixers LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us when you:
- Request a quote
- Schedule a service
- Contact us for support
This may include:
- Contact Details: Name, email address, phone number
- Vehicle Information: Make, model, year, vehicle identification number (VIN)
- Service Details: Description of hail damage, service history
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Usage Data: IP address, browser type, operating system, pages visited, time spent on pages
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services.
1.3 Third-Party Information
We may receive information about you from third parties, such as:
- Service Providers: Payment processors, customer support services
- Public Databases: Vehicle history reports
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 To Provide and Maintain Our Services
- Process and fulfill your service requests
- Schedule appointments and manage service delivery
- Communicate with you regarding your service
2.2 To Improve Our Services
- Analyze usage patterns to enhance website functionality and user experience
- Develop new services and features based on customer feedback
2.3 To Communicate with You
- Send updates, promotions, and marketing materials related to our services
- Respond to your inquiries and provide customer support
2.4 To Comply with Legal Obligations
- Fulfill legal requirements and respond to lawful requests
- Enforce our Terms and Conditions
2.5 To Protect Our Rights and Safety
- Prevent fraud and unauthorized activities
- Ensure the security and integrity of our services
3. Information Sharing and Disclosure
3.1 Service Providers
We may share your information with third-party service providers who assist us in operating our business, such as:
- Payment processors
- Customer support services
- Marketing and advertising partners
3.2 Legal Requirements
We may disclose your information if required by law, regulation, or legal process, including to:
- Comply with subpoenas or court orders
- Respond to government requests
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner as part of the transaction.
3.4 Aggregated and Anonymized Data
We may share aggregated or anonymized information that does not identify you personally for various purposes, including research and analysis.
3.5 No Sale of Personal Information
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information, including:
- Encryption: Protecting data in transit and at rest
- Access Controls: Limiting access to personal information to authorized personnel only
- Regular Audits: Conducting security assessments and audits to identify and address vulnerabilities
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.
5. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
5.1 Access and Correction
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
5.2 Deletion
Request the deletion of your personal information, subject to certain exceptions
5.3 Restriction and Objection
- Restriction: Request the restriction of processing your personal information
- Objection: Object to the processing of your personal information for certain purposes
5.4 Data Portability
Request the transfer of your personal information to another service provider
To exercise these rights, please contact us using the contact information provided below.
6. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
7. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by:
- Posting the new Privacy Policy on our website
- Updating the "Last Updated" date at the top of this policy
Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the information below:
Hail Fixers LLC
601 Unit C N. Portland Ave
Oklahoma City, OK 73107
Email: info@hailfixersokc.com
Phone: (405) 543-0990